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Last updated 196 days ago

When do I need to verify my identity?

Know Your Customer (KYC) Process for Activating Telecommunication Services

Before activating a new telecommunication service in certain countries, customers are required to complete a process called Know Your Customer (KYC). This process involves verifying the customer’s identity and address to ensure compliance with local regulations.

Electronic Know Your Customer (eKYC) Process

In some cases, customers have the option to undergo a paperless authentication process called electronic Know Your Customer (eKYC). This process allows for the electronic verification of the customer’s identity and address, eliminating the need for physical document submission.

To complete the eKYC process, customers will need to upload a document that serves as proof of their identity and address. This document will be securely stored and used solely for the purpose of verification.

eSIM and eKYC

If you are purchasing an eSIM, a digital SIM card that eliminates the need for a physical SIM card, it is important to note that the eKYC process may be required. Prior to making the purchase, you will be informed if the eKYC process is applicable in your case.

By completing the eKYC process, you can enjoy the convenience of activating your eSIM without the need for physical document submission.

Contacting Support

If you have any questions or concerns regarding the KYC or eKYC processes, our dedicated customer support team is available to assist you. Please do not hesitate to reach out to us for guidance and assistance.

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