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Last updated 109 days ago

My device is network locked

Installing an ESIM on your Device

If you want to install an ESIM on your device, there are a few important requirements to consider. First and foremost, your device must be both ESIM-compatible and network unlocked. This means that your device needs to support ESIMs and should not be locked to a specific network.

If your device is newly unlocked, it is possible that your mobile carrier has temporarily disabled eSIM support. This is done for security reasons to ensure that only authorized individuals can install ESIMs on their devices. However, if you need to use an ESIM on your unlocked device, you can reach out to your mobile carrier for assistance.

Contacting your mobile carrier is necessary to either unlock your device or override the security settings that may be preventing you from using an ESIM. They will be able to guide you through the necessary steps to enable eSIM support on your unlocked device.

If you have any inquiries or encounter any issues during the process, we recommend reaching out to our support team. Our dedicated support staff members are available to provide you with any assistance you may need in installing an ESIM on your device.

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