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Last updated 109 days ago

I’m experiencing the ‘Unable to Complete Cellular Plan Change’ error message

Resolving “Unable to complete cellular plan change” Error Message

When encountering the “Unable to complete cellular plan change” error message on your device, several factors may be at play. Identifying the cause and following the appropriate steps can help resolve the issue.

Common Causes of the Error Message:

1. Too many eSIMs installed: This error message may occur if there are too many eSIMs installed on your device. The number of eSIMs that can be active simultaneously depends on your device model.

2. Cellular/mobile data disabled: If cellular or mobile data is disabled in your device’s settings, the error message can also appear.

3. Attempting to install a previously installed eSIM: Trying to install an eSIM that has already been installed may result in the error message. Most eSIMs can only be installed once.

4. Poor connection: Poor connectivity, especially when using ship’s Wi-Fi or public Wi-Fi, can trigger the error message.

Steps to Resolve the Issue:

To resolve the “Unable to complete cellular plan change” error message, you can perform the following steps:

  1. If you have reached the maximum number of eSIMs stored on your device, remove old eSIMs. Follow the instructions provided by your phone manufacturer on how to remove eSIMs.
  2. Ensure that cellular or mobile data is enabled in your device’s settings. This can be done by navigating to your device’s settings and enabling cellular or mobile data.
  3. Verify if the eSIM has been installed on your device by following these steps:
    1. Go to SETTINGS > GENERAL > ABOUT on your device.
    2. Scroll down and locate the ICCID (Integrated Circuit Card Identifier), a 20-digit number starting with “89XXXXXXXXXXXXXXXXXX” and ending with a random extra number.
    3. If the ICCID is already installed, you may need to make adjustments to establish a connection. Refer to the eSIM installation page for detailed instructions on resolving the issue.

If the issue persists after following these steps, please contact our support team for further assistance.

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