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Last updated 138 days ago

I’m experiencing the ‘Cellular Plans From This Carrier Cannot be Added’ error message

Checking if Your Device is Locked


If you are encountering an error while trying to install an eSIM on your device, it is possible that your device is locked to a specific network. To determine if this is the issue, follow these steps:

  1. Go to SETTINGS > GENERAL and tap ABOUT.
  2. Look for the message “NO SIM RESTRICTIONS” under CARRIER LOCK.
  3. If you do not see the “NO SIM RESTRICTIONS” message, it indicates that your device is locked to a specific network.
  4. In this case, please contact your carrier to have your device unlocked.

If you have already confirmed with your current provider that your device is indeed unlocked, and you are still experiencing difficulties with the eSIM installation, please reach out to our support team for further assistance.

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