Payment & Refund

Esim-Man follows the policies of the operator whose product has been sold. The Client should be aware of and agree to the following before making a purchase:

The Client is entitled for full or partial refund (depends on the situation), if (1) the service does not work, or stops working, due to factual product failure, network fault, or other technical faults in the product or the service, and (2) no resolution has been provided for more than 12 hours of Client communicating Esim-Man about the problem.

No refunds will be considered for the following cases, whether the product or service has been used or not:

Client device is not capable of using the service, either due to lack of the necessary hardware or software restrictions.
Client no longer wants or needs the product or the service.
Client did not or could not follow the setup instructions and was unable to use the service as a result.
By will or by mistake, the Client has damaged or invalidated the product.
Client did not contact Esim-Man support and allow them to improve the fault.
Client purchased a wrong product by mistake.

The above conditions are listed in the most stringent form. In practice, many operators have more flexible policies. The Client is advised to contact Esim-Man support but must be aware that Esim-Man may not be able to offer any solution for the cases listed above.

Payments

The Client may pay for services provided by Esim-Man’s partners using their credit / debit cards, digital wallets, and other payment methods. Esim-Man will only process the payment once it receives confirmation from the relevant partner system that the Client’s order has been placed successfully.

The Client of the Website will be notified via email on the email address provided at the time of order upon successful payment processing. The Company will send the confirmation promptly once the payment has been processed.

Refunds

The Client of the website is entitled to a full refund if the company charges them for a service that is not delivered because of a technical or logistical issue with either the company’s or its partner service providers’ systems, and the company is unable to fix the problem within 12 hours of receiving notification from the Client.

To the best of its ability, the Company will monitor and identify such problems using its own systems, processing the refunds automatically. However, if the service is not supplied or cannot be used as claimed, it is ultimately the Client’s obligation to make sure that the Company is made aware of the situation by contacting our support.

If a Client of the Website successfully purchases, activates, and uses a service provided by one of the Company’s service provider partners but is unsatisfied with the service’s performance or quality, the Client should contact with the service provider directly, unless otherwise specified in the service description.

Refunds will be completed within 10 to 45 days, depending on the credit card’s issuing bank, and will be refunded to the method of payment with which the original payment was made.

The amount spent by the Client on the products and services will be the Company’s maximum amount of liability. If a service is not provided or does not function as promised, Esim-Man disclaims all responsibility for any losses and/or expenses and/or lost opportunities to the third parties, that may occur.

In case if the service has been successfully delivered to the Client but has not been used, either due to the Client no longer needs the service or the Client is unable to use the service due to his own acts or omissions, or due to not having suitable hardware to use the service, the policies of the operator or service partner whose product was sold will prevail.

The website Client should be aware that in cases of digital products (eSIM QR Code, recharge top-up, data or voice package add-ons, bill payments, etc.) are not eligible for cancellations or returns. The Company will attempt to mediate between the end Client and the service provider but does not in any way guarantee that any refund will be possible, whether or not the service has been used or not. The Company may at its own discretion decide to partially or fully refund a Client of the Website.

The Client of the website is now informed that digital products (eSIM QR Code, recharge top-up, data or voice package add-ons, bill payments, etc.) are not subject to Policy. Regardless of whether the service has been utilized or not, the Company will make an effort to arbitrate between the customer and the service provider, but it makes no guarantees that a refund will be possible. A Client of the website may receive a partial or full refund at the Company’s discretion.

If the Client does not specify the method of refund in the request, the refund is made to the payment method with which the Client previously replenished the balance of the SMS-MAN account.

If the Client’s account is blocked for violation of the rules for using the Service, no refund is made.

Before sending a refund request, the Client must be sure that such a request does not contradict this Refund Policy and/or any document presented on the website https://esim-man.com

If you have any outstanding issues, be sure to contact [email protected]